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Have a question? You will find detailed answers to our top Pitch Count App questions below including training videos to provide additional support.
After looking, If you don't find your answer, please email pitchcountapp@playoba.ca
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What do I need to coach this year? Is it different for Select and Rep? Where do I find out the requirements?Our on Deck app and/or web access (https://ondeck.baseballontario.com/) is a self-directed tool coaches can use to enter their coaching credentials. Based on your selection, you will be able to view your requirements. A training video is available under our How To Series - (see below) A full list of requirements can be found on the Baseball Ontario website under the coaches tab. Yes there are different requirements for Rep and Select. The chart explains this by level for both rep and select. For your convenience, we have also attached the pdf document below. "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Getting Started & Selecting Certification .
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Have I met my requirements? How do I know?OnDeck (https://ondeck.baseballontario.com/) is a self-directed tool coaches can use to enter their coaching credentials. Based on your selection, you will be able to view your requirements. This is covered in our "How to Series" training videos getting started (see below). Once you have completed a requirement for a particular certification, you complete the sign off, and the certification will change to green or blue, indicating completion. Again, this is done by you. Backend data is available to Baseball Ontario. It is the backend data we use to confirm certification. A full list of requirements is addressed in Question 1 of the FAQ above. "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Getting Started and Selecting Your Certification Requirements Tracking Your Progress
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How do I register for Coach Initiation in Sport and Coach Initiation in Baseball Fundamentals,Coach Initiation in Sport and Coach Initiation in Baseball (Fundamentals) is an online module provided by Baseball Canada through their NCCP site. To Register (or log in if you already registered) Visit - https://nccp.baseball.ca/ Click on "Register" on the left hand side. Complete the information and pay the registration fee. The course is under the "Session" tab
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Is a AAA coach considered qualified to coach a lower level team.Coaches certified at the AAA level are eligible to coach AA and below in that same age division.
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Did "Absolutes" replace Skills Analysis? If I took Skills Analysis, do I still need Absolutes?Absolutes Clinic replaced Skills Analysis Clinic Feb 29th, 2016. Absolutes Clinic is not needed if you have the Skills Analysis Clinic. A black checkmark in your NCCP profile, beside Absolutes, indicates you have completed this requirement through equivalency. PLEASE NOTE: The SKILLS Clinic (recently introduced) is not an equivalent to Absolutes.
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Is the course "Absolutes" equivalent to "Coach Initiation in Baseball (Fundamentals)"?No it is not. The only equivalency for courses is when Absolutes replaced the Skills Analysis clinic in 2016. Therefore if the certification chart indicates you need to complete Coach Initiation in Baseball (Fundamentals) then you need to complete this regardless if you have or have not completed Absolutes.
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How do I register/ enroll in the PCCP course?Access to our PCCP course modules is done through On-Deck. "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Enrolling and Completing PCCP
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How do I access / complete my volunteer screening?This is completed through On-Deck. Every volunteer must complete Level 1. Volunteers who are risk category 2, must also complete the background check. Our Volunteer screening policy can be found on playoba.ca under about / policies. "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Volunteer Screening - Level 1 Volunteer Screening - Level 2
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Where can I register for the clinics/modules required?Baseball Canada (https://nccp.baseball.ca/) Coach Initiation in Sport Coach Initiation in Baseball (Fundamentals) My First Pitch Baseball Ontario (https://ondeck.baseballontario.com/) PCCP Baseball Ontario (https://www.registeroba.ca/) Initiation Clinic Absolutes Clinic Planning Clinic Teaching & Learning Clinic Pitching & Catching Clinic Skills Clinic Strategies Clinic Hitting Clinic Infielding Clinic Base Running Clinic Outfielding Clinic
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Can I take all of the courses online or do I need to take some in person?The following “Clinics” can be taken either in-person or online - Initiation Clinic - Absolutes Clinic - Planning Clinic - Teaching & Learning Clinic - Pitching & Catching Clinic - Skills Clinic - Strategies Clinic - Hitting Clinic - Infielding Clinic - Base Running Clinic - Outfielding Clinic The Coach Initiation in Sport, Coach Initiation in Baseball (Fundamentals) and My First Pitch are self-directed online modules that are completed through Baseball Canada.
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Will there be more clinics available?Clinic season will start winding down soon so we strongly advise you to take your clinics now while there are still several to choose from! Our coaching team of instructors will soon be taking the field as well, which will result in the decrease of number of clinics to choose from. Yes there will be clinics added in May and June, but not at the volume you are seeing now. Again, we STRONGLY advise you take your clinics in April. We have not started posting clinics in May yet... this will occur towards the end of April.
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I have completed coaching clinics but it has not transferred over to ONDeck? How Do I Correct This?OnDeck is a self-directed tool coaches can use to enter their coaching credentials. When you complete a course (or have already taken the course previously) it is up to you to track your personal progress. This is covered in our "How To Series" (see below) In addition, you can view your completed clinics by logging into your profile with the Coaching Association of Canada (https://thelocker.coach.ca/), then updating OnDeck with completion date. "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Tracking Your Progress
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My NCCP Profile - How do I look up the courses I have completed as an NCCP coach?Your coaching credentials are housed with Baseball Canada (https://nccp.baseball.ca/) and/or The Coaching Association of Canada (https://thelocker.coach.ca/). Remember, it can take up to 2-3 business days to update from a clinic you just recently completed.
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How do I get an official receiptWith each registration, an email is provided with the billing details. You can also see your purchases by logging into your account at (registeroba.ca).
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What is the difference between "Courses" and "Certifications" in On-Deck?Certifications is the tab you establish your requirements. Courses tab is a different view to see what online courses you have to complete. Just a preference. Check out our "How To Series" (below). "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Courses vs Certification tabs
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I have completed coaching clinics How can I tell if my NCCP Profile has been updatedBaseball Ontario uploads clinic information into your NCCP profile (approximately 3 business days). We are not able to check your status within NCCP for you. To view your completed clinics, log into your profile with the Coaching Association of Canada (https://thelocker.coach.ca/). If you feel your profile has not been updated, then please submit using our Question Pod above. "How To Series" Training Videos This topic is covered off in our "How To Series" video training modules: Tracking Your Progress
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How do I find my NCCP number?Baseball Ontario is not able to help you directly with this request. You can determine this by visiting the Coaching Association of Canada through t"The Locker". (https://thelocker.coach.ca/) Click on "Look up my NCCP#" and follow the on-screen instructions.
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I forgot my NCCP Password? How do I get itBaseball Ontario is not able to help you directly with this request. You can determine this by visiting the Coaching Association of Canada through t"The Locker". (https://thelocker.coach.ca/) Click on "Look up my NCCP#" and then click on "FORGOT PASSWORD" located below look up my nccp #.
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I can't make a clinic... How do I reschedule / cancel or request a refund?The video below will walk you through how to reschedule/cancel.. To request a refund please see Question 2 below in the FAQ section. Remember, the refund request form is in Question 2 below in the FAQ section.
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How do I get a refundTo request a refund please complete the request a refund form.
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